Customers can only return the products but not exchange. The product can be returned within the 7-day appreciation period, which is counted from the day customers receive the package. The product should be kept unworn and include all original tags and packaging.
Please note that we do not accept return products under such circumstances
1. 7-day return period has expired.
2. Returned product(s) show obvious signs of being used, scratched, stained, stretched, damaged, or attached with any additional materials.
3. Returned product(s) have missing parts or accessories, gifts, dust bags, shoe boxes, etc.
4. Please use at least an additional plastic bag to wrap the return shoebox and be aware not to stick the consignment note directly on the box. If there is any damage caused to the shoebox, an additional NT$50-$100 (per item) will be charged.
5. If the status of the product is confirmed to be unacceptable or the product is not included in the return order, you will be responsible for the shipping cost of resending the product.
