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貼心提醒：
• 訂單成立後，恕無法中斷流程且沒有修改商品明細、拆併訂單、付款方式及配送方式之服務，請您結帳前務必確認訂單內容後送出。
• 針對地址與手機號碼之修正，請您務必盡速與客服聯繫以便修改。
（若訂單已進入出貨流程恕無法修正，還請見諒！）
• 如欲取消訂單，請於訂單狀態顯示『訂單處理中』時，點選『取消訂單』再重新訂購即可；若訂單已進入出貨流程恕無法取消。
• 商品加入購物車但未結帳前，並無保留商品庫存功能，商品庫存分配將以結帳順序為依據。
• 提醒您，若您無故或惡意違反山打努Sandaru制定訂購與退貨相關規則，本公司有權暫停您的帳號並拒絕您使用本服務，同時列為交易黑名單，請您留意。
1. Foot length：The length between the tip of your foot and the back-heel area.
2. Foot width：The spacing between two sides of the outermost area of your foot.
Size Chart
Please refer to our size chart below. Our size recommendations are based on this chart. However, please note they may not be 100% accurate due to possible calculation errors and different foot shapes. Please take this into consideration while making size selection.
| EU | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 |
| JP | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 |
| US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 |
| Length (cm) | 21.6 | 22 | 22.1 | 22.5 | 22.6 | 23 | 23.1 | 23.5 | 23.6 | 24 | 24.1 | 24.5 | 24.6 | 25 | 25.1 | 25.5 | 25.6 | 26 | 26.1 | 26.5 |
| Width (cm) | 8 | 8.5 | 8.5 | 8.5 | 9 | 9 | 9 | 9.5 | 9.5 | 9.5 | 10 | 10 | 10 | 10.5 | 10.5 |
• Delivery time
In-stock orders will be sent within 1~3 working days after the order is placed.
Convenience Store Pick-up
The parcel will be sent to buyers in about 3~5 working days, including stores located in offshore islands.
Home delivery
The parcel will be sent only to areas within Taiwan island in 1~2 working days (offshore islands are excluded).
Pre-order products
After the order is placed, it will be added to the manufacturer. It will take about 7-20 working days on weekends and holidays. Early arrival will result in early shipment.
※ if the order contains both in-stock and pre-ordered products, the shipping date will be based on the pre-order date and sent together.
• How do I check my order status?
Click [Order Inquiry] from your account → Select "Order" to inquire → all of the products that you had ordered will be all listed out.
• How do I cancel my order?
If your order has not yet entered the packaging stage,
you may cancel the order via 【Member→Orders】 and cancel the order directly.
Order cannot be canceled once it is already in the process of packaging.
• If the product ordered is no longer available?
If any pre-order product is no longer available due to material supply shortage, we shall contact you as soon as possible via e-mail or text message.
• Out of stock
If the product you order is out of stock and will not be restocked, a text message will be sent to ask for the alternation or cancellation of the order.
If you do not reply within the time limit, the system will automatically cancel the order and proceed with the refund.
