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1. Foot length：The length between the tip of your foot and the back-heel area.
2. Foot width：The spacing between two sides of the outermost area of your foot.
Please refer to our size chart below. Our size recommendations are based on this chart. However, please note they may not be 100% accurate due to possible calculation errors and different foot shapes. Please take this into consideration while making size selection.
• Delivery time
In-stock orders will be sent within 1~3 working days after the order is placed.
Convenience Store Pick-up
The parcel will be sent to buyers in about 3~5 working days, including stores located in offshore islands.
The parcel will be sent only to areas within Taiwan island in 1~2 working days (offshore islands are excluded).
After the order is placed, it will be added to the manufacturer. It will take about 7-20 working days on weekends and holidays. Early arrival will result in early shipment.
※ if the order contains both in-stock and pre-ordered products, the shipping date will be based on the pre-order date and sent together.
• How do I check my order status?
Click [Order Inquiry] from your account → Select "Order" to inquire → all of the products that you had ordered will be all listed out.
• How do I cancel my order?
If your order has not yet entered the packaging stage,
you may cancel the order via 【Member→Orders】 and cancel the order directly.
Order cannot be canceled once it is already in the process of packaging.
• If the product ordered is no longer available?
If any pre-order product is no longer available due to material supply shortage, we shall contact you as soon as possible via e-mail or text message.
• Out of stock
If the product you order is out of stock and will not be restocked, a text message will be sent to ask for the alternation or cancellation of the order.
If you do not reply within the time limit, the system will automatically cancel the order and proceed with the refund.